About us

Patient Rights and Responsibilities

Open communication, mutual respect and trust between you and the people caring for you. You are entitled to compassionate, respectful care tailored to your needs, values and preferences, to take part in decisions about your care, to see your medical records, and to privacy.

تعد حقوق ومسؤوليات المريض مكونات أساسية للرعاية الصحية الجيدة، حيث تعزز التواصل المفتوح والاحترام المتبادل والثقة بين المرضى ومقدمي الرعاية الصحية. كمريض، لديك الحق في الحصول على رعاية متعاطفة ومحترمة تلبي احتياجاتك وقيمك وتفضيلاتك. كما لديك الحق في المشاركة النشطة في رعايتك والوصول إلى سجلاتك الطبية والحفاظ على خصوصيتك.

Patient rights

Your rights as a patient

You have the right to · لديك الحق في

●Receive clear information about available services and how to access them.
●Be protected if you are a vulnerable child, adult or elderly individual, including people of determination.
●Receive care without discrimination based on race, religion, ethnicity, gender, age or disability.
●Have your dignity, privacy, culture, beliefs and personal preferences respected.
●Be treated in a clean and safe environment.
●Use interpretation services when needed.
●Be free from harassment or assault of any kind.
●Receive visitors unless it compromises your treatment or safety.
●Be informed about your medical condition, treatment options and expected outcomes.
●Know the names and roles of your healthcare providers.
●Request a second opinion or a change of provider.
●Obtain medical reports and access your medical records, as allowed by law.
●Receive information about your financial obligations.
●Refuse or discontinue treatment, or leave against medical advice, as permitted by law.
●Give written consent before any video recordings or images are taken.

Patient responsibilities

Your responsibilities as a patient

You are responsible for · أنت مسؤول عن

●Bringing your insurance card and identification to each visit.
●Keeping appointments, arriving on time, or telling us in advance if you need to reschedule.
●Signing a general consent for treatment once its scope and limits have been explained. Patients under 18 must be accompanied by a consenting adult.
●Giving accurate and complete information about your medical history, current medications and overall health.
●Asking questions if you do not understand information about your condition or treatment.
●Telling your healthcare provider about changes in your symptoms or condition, including pain.
●Following facility rules on patient conduct, smoking and visiting hours.
●Showing respect and courtesy to staff and other patients.
●Accepting responsibility for the outcome if you choose not to follow the recommended treatment plan.
●Raising any concern or complaint promptly with a member of staff.
●Paying, or making arrangements to meet, your financial obligations.
●Leaving valuables at home, or entrusting them to the security department.

Questions about your care, your records or a concern you want raised? Reception will put you through to the right person.

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